海南4+1

商品售后服务认证是什么?

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  • 上传时间:2019-12-27 05:07:10
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什么是服务认证

RENZHENGSHISHICHANGJINGJITIAOJIANXIAJIAQIANGZHILIANGGUANLI、TIGAOSHICHANGCHENGJIAOLVDEJICHUXINGZHIDU,SHIYOUGUOJIARENJIANWEIPIZHUNDEJUYOUZHUANYENENGLIDEDISANFANGRENZHENGJIGOU,TONGGUOJIGOUPINGSHEN,YIZHENGMINGQIFUWUZHILIANG、GUANLIJIXIAO、RENLIZIYUANDENGFUHEXIANGGUANBIAOZHUNHEJISHUGUIFANDECHENGDU。

服务认证的作用

FUWURENZHENGSHIJIYUGUKEGANZHI,GUANZHUZUZHIZHILIANGGUANLIHEFUWUTEXINGMANZUCHENGDUDEXINXINGRENZHENGZHIDU,SHIGUOJIARENZHENGZHIDUZHONGZHONGYAODEZUCHENGBUFEN,QIBENZHISHUXINGSHI“CHUANDIXINREN、FUWUFAZHAN”,KEYIXINGXIANGDICHENGWEIZHILIANGGUANLIDE“TIJIANZHENG”,SHICHANGJINGJIDE“XINYONGZHENG”,GUOJIMAOYIDE“TONGXINGZHENG”。

服务认证对提升服务供给质量水平、增强国际竞争力、解决新时代人民日益增长的美好生活需要具有积极的促进作用。

服务认证对企业的意义


1.FUWURENZHENGSHIYOUGUOJIARENJIANWEIPIZHUNDEJUYOUZHUANYENENGLIDEDISANFANGRENZHENGJIGOUSHISHIRENZHENGDEJIEGUO,SUOYIFUWURENZHENGZHENGSHUJUYOUYIDINGDEQUANWEIXING,HUODEFUWURENZHENGZHENGSHUDEQIYE,NENGZHENGMINGQIZAIQUANGUOQUANXINGYEFANWEINEIDEFUWULINGXIANXING。


2.TONGGUOFUWURENZHENGTIXIDEJIANLI、SHISHI、PINGJIAGUOCHENG,KEYIZENGQIANGQIYERENYUANDEFUWUYISHINENGDONGXING,ZHENGTITISHENGQIYEDEFUWUZHILIANGSHUIPING,YIDADAOZUIZHONGZENGQIANGGUKEZHONGCHENGDU、MANYIDU,YISHIXIANQIYEJINGJIXIAOYIDETISHENG。

海南4+13.FUWURENZHENGZHENGSHUKEYIZUOWEIDAXINGQIYESHIYEDANWEIZHAOTOUBIAO、ZHENGFUCAIGOUDENGFANGMIANDECAIXINZHENGMINGZIZHI,RANGQIYEZAIJINGZHENGZHONGQIANGZHANXIANJI。


海南4+14.HUOZHENGKEHUKEYILIYONGFUWURENZHENGZHENGSHUJINXINGXUANCHUAN,XIAOCHUGUKEDEHOUGUZHIYOU,RANGGUKEMAIDEFANGXIN,YONGDEANXIN,TONGGUOFUWURENZHENGCHUANDIXINREN。

商品售后服务体系认证的价值


(‌‌1)QUANWEIRENZHENG,TONGGUORENZHENGDEQIYE,ZHENGMINGQIZAIQUANGUOQUANXINGYEFANWEIDEFUWULINGXIANXING。

海南4+1(2)DAXINGQISHIYEDANWEIZHAOTOUBIAO、ZHENGFUCAIGOUDENGHUODONGDEZHONGYAOCANKAOHEZIZHIYAOQIU。

海南4+1(3)XIAOFEIZHERENKE,TONGGUORENZHENGQIYEZAICHANPINJIBAOZHUANGSHANGKEBIAOSHI“SHOUHOUFUWURENZHENG”XINGJIBIAOZHI,JUYOUSHUOFULIHEZHENGSHIXING,GONGXIAOFEIZHEFANGXINXUANGOU。

(4)QIYEFUWUDABIAO,TONGGUORENZHENGDEQIYEFUWUNENGLIDADAOGUOJIABIAOZHUN,NENGQIANGHUAFUWUGUANLISHUIPINGJIFUWUNENGLI。

(5)CHIXUGAIJINFUWU,WANSHANFUWUTIXI,JIANLILIANGHAOSHOUHOUFUWUKOUBEI,CHIXUGAIJINFUWUZHILIANG,ZENGQIANGFUWULIRUNLIANCHIXUSHOUYI。

商品售后服务认证显著特性


海南4+11、YI《SHANGPINSHOUHOUFUWUPINGJIATIXI》GUOJIABIAOZHUN,DUIBUTONGXINGYEDEFUWUYAODIANHEPINGJIAZHIBIAOJINXINGLEYAOQIU。“PINGJIATIXI”,ZHIGAIBIAOZHUNSHIYIGEDUISHOUHOUFUWUJINXINGPINGJIADE“TIXIMOXING”。


海南4+12、RENZHENGPINGJIAHANGAILEQIYEDEFUWUGUANLI、FUWUZIYUANPEIZHI、RENYUANYAOQIU,YIJIJUTIZHIXINGDEHUANJIE,CHULEDUIQIYEZONGBUDEPINGSHEN,HAIBAOKUODUIFUWUWANGDIANDEPINGSHEN。


3、BAOKUODUIFUWUDEANFANGHEGUKETIYANPINGJIA。

海南4+14、《SHANGPINSHOUHOUFUWUPINGJIATIXI》BIAOZHUNSHIYIGEPINGJIAXINGZHIDEBIAOZHUN,RENZHENGDEJIEGUOSHIZHENGMINGQIYEANZHAOBIAOZHUNSHISHILESHOUHOUFUWU,BINGDADAOLEMOUYIGEGAODU(XINGJI)。TASHIPINGFENZHIDERENZHENG,SHIANPINGJIADEFENZHILAIHENGLIANGFUWUNENGLIDEGAODI。

  • 达到70分(含70分)以上,达标级售后服务;
  • 达到80分(含80分)以上,三星级售后服务;
  • 达到90分(含90分)以上,四星级售后服务;
  • 达到95分(含95分)以上,五星级售后服务。


5、JIEHELESHOUHOUFUWUZHUANYERENYUAN(SHOUHOUFUWUGUANLISHI)DEPEIXUNPEIZHIYAOQIU,RANGRENZHENGQIYECONGZIYUANDAORENYUANSHANGZUODAOBIAOZHUNHUAHEZHUANYEHUA。

 
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